Our products
Real-time statistics

Real-time statistics

Cenas

  • 24-month contract:

    €299

  • 12-month contract:

    €599

  • Full purchase:

    €3999

  • Consultation:

    Free

Dokuments

Pilns dokumentu saraksts

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Key benefits of real-time statistics

  • Complete visibility into the customer service process

  • Real-time information about queues and workload

  • Employee performance analysis

  • Clear KPIs and management dashboards

  • Automated reports

  • Data analysis for business decision-making

  • Historical data collection and comparison

System features and capabilities

Real-time dashboard

Customer flow analysis

Average waiting time tracking

Employee productivity reports

Service demand analysis

Daily, weekly, and monthly reports

Data export to Excel and PDF

Custom KPI reports

Some use cases for real-time statistics

Managers see customer flow in real time

The system identifies peak workload hours

Each operator's performance speed is analyzed

Management optimizes employee schedules

Customer waiting time is reduced based on data

The company analyzes service demand trends

KPIs help improve customer service quality

Real-time statistics and analytics | FlowPoint | Telegroup