eng
Private cabinet
Services and call rates About us News and events Contacts
- INSTRUCTIONS FOR USE OF SIA “TELEGRUPA BALTIJĀ” SERVICES

1. General Provisions

1.1. These Instructions for Use of SIA “Telegrupa Baltijā” (hereinafter referred to as “TGBB”) Services (hereinafter referred to as the Instructions) set forth the procedure by which TGBB renders and the Subscriber receives, uses and pays for the fixed-line communications services rendered by “TGBB” and for the Additional Services specified in the Contract (hereinafter referred to as the “Services”).

1.2. The Instructions shall be binding for all Subscribers and users of the Services.

1.3. The Instructions shall be an integral part of the “Contract on Electronic Communication Services”, which is signed between “TGBB” and the Subscriber specified in the Contract (hereinafter and above referred to as the “Contract”. The Subscriber (hereinafter and above referred to as the “Subscriber”) shall be the person specified as the Subscriber in the Contract.

1.4. Unless provided otherwise by “TGBB”, the Instructions shall be applicable to any Services, which are rendered to the Subscriber under the Contract.

1.5. In these Instructions, the minimum term contract (hereinafter referred to as the “Minimum Term Contract”) shall mean the Contract under which the Subscriber shall have the obligation to use the Services specified in the Contract for at least the period of time provided in the Contract. The Indefinite Term Contract shall be the Contract which does not oblige the Subscriber to use the Services for a definite period of time.

2. Duration of the Contract

2.1. The Contract shall enter into force on the day of its signature and shall be valid until the termination of the Contract in the manner set forth under these Instructions and under the Contract.

2.2. If the Subscriber signs the Minimum Term Contract, the Subscriber shall use the Services for the whole period of time provided under the Contract, except for the time, when rendering of the Services is suspended in the manner set forth under these Instructions.

2.3. If the Subscriber signs two or more subscriber’s contracts on public communications with “TGBB”, the relations of the Parties shall be determined in accordance with the provisions of the Contract which is signed last. Unless agreed otherwise by the Parties, this provision shall not be applicable to the Contract provisions regarding the selected payment plan, settlement procedure and the package and scope of the rendered services.

3. Ordering and Rendering of Services

3.1. Rendering of the Services to the Subscriber shall start within 1 (one) working day from the moment when the Subscriber has signed the Contract and paid “TGBB” activation fee, as well as other fees provided in the payment plan selected by the Subscriber, if any. “TGBB” shall have the right to not render the Services to the Subscriber or to postpone rendering thereof if the Subscriber has specified incorrect data, as well as in other cases provided for by the legislation of the Republic of Latvia. If the Subscriber has failed to fulfil obligations under other contracts signed with “TGBB”, rendering of the Services shall start only after “TGBB” receives an acceptable guarantee of the due fulfilment of obligations.

3.2. Rendering of the Additional Services (hereinafter referred to as “Additional Services” ) to the Subscriber shall start within 2 (two) working days from the day when the Subscriber has ordered the Additional Services, provided there exist no technical obstacles. The procedure for ordering of the Additional Services shall be set forth under the description of the specific service, which is available to the Subscriber in “TGBB” service centres and/or by calling “TGBB” Customer Service Department.

3.3. Damage repair (hereinafter referred to as "Additional works"): If the Equipment is damaged through the Subscriber’s fault, the damage is repaired at the extra charge. Minimal rate of the service call is 20,00 EUR (twenty euro) per hour excluding VAT, every next hour according to tariffication - 20,00 EUR (twenty euro) per hour excluding VAT.

4. Scope and Quality of Services

4.1. The Services shall be rendered 24 hours a day within the whole network of “TGBB” electronic communications.

4.2. “TGBB” shall ensure that the quality of the rendered Services meets the requirements set forth for such services under the legislation of the Republic of Latvia. The Subscriber may report communications failures by calling 67799888. Communications failures shall be eliminated as soon as possible. The failures which have occurred through “TGBB” fault shall be eliminated free of charge within 1 (one) day at most. The failures and damages of the Equipment which have occurred through the Subscriber’s fault shall be eliminated in the procedure provided for in Clause 3.3.

4.3. “TGBB” shall perform routine maintenance of the electronic communications networks at the time when the network is least busy.

5. Equipment Used by the Subscriber

5.1. The Equipment shall be installed only for rendering of “TGBB” services. The Subscriber shall use the Equipment for the purpose which it is designed, handle it with care and maintain it in good working order during the whole period of use. The Subscriber shall not move the Equipment without the written consent of “TGBB”.

5.2. “TGBB” shall keep the property right to the Equipment during the whole period of use of the Equipment, and the Subscriber shall have no right to alienate, encumber or otherwise affect “TGBB” property right to the Equipment. If the Subscriber fails to fulfil the obligation under this Clause, the Subscriber shall be aware that such action shall be regarded as appropriation of “TGBB” property.

5.3. The Subscriber shall return the Equipment to “TGBB” within 3 (three) days from the first request of “TGBB” and/or due to the termination of this Contract and/or Annex signing the Equipment Acceptance Report accordingly.

5.4. If the Subscriber cannot return the Equipment to “TGBB” for any reason, the Subscriber shall pay the fixed cost of the Equipment set forth in Equipment Acceptance Report in full within 5 (five) days. If the Subscriber fails to pay the specified amount within 5 (five) days, it shall not only pay the fixed cost of the Equipment set forth in Equipment Acceptance Report but also pay penalty in the amount of 1.5% of the fixed cost of the Equipment for each day of delay to “TGBB” but not more than the sum of the fixed cost of the Equipment.

5.5. If the returned Equipment is damaged, the Subscriber shall compensate “TGBB” for losses in full. The calculation of the cost of damage or loss of the Equipment shall be determined according to the cost of the respective Equipment at the moment of its damage or loss. If the Equipment is repaired through the Subscriber’s fault, the Subscriber shall cover the cost of repairs in full as well as pay the service call in the procedure provided for in Clause 3.3.

5.6. If the Subscriber returns the Equipment later than it is set forth under Clause 5.3. of these Instructions, the Subscriber shall pay to “TGBB” penalty in the amount of 1.5% of the fixed cost of each non-returned unit of the Equipment for each day when the relevant Equipment is not returned but not more than the sum of the fixed cost of the Equipment.

6. Assigning of the Connection Number

6.1. “TGBB” assigns to the Subscriber a connection number, which is used for connection to “TGBB” electronic communications network by using a public Internet connection. When signing the Contract, the Subscriber shall have the right to choose the connection number from the offered list of the connection numbers. “TGBB” shall have the right to request payment for the assignment of a relevant connection number.

6.2. The Subscriber shall have the right to change the connection number to a different one by choosing it from list of the connection numbers issued by “TGBB”. “TGBB” shall have the right to request payment for the change of the connection number in the manner and amount set forth by “TGBB” and valid at that moment.

6.3. “TGBB” shall have no right to unilaterally change the Subscriber’s connection number, except for the event when the numbering plan is changed. “TGBB” shall inform the Subscriber on the change of the connection number at least 30 (thirty) days in.

7. Data processing

7.1. When signing the Contract, the Subscriber shall provide information specified in the Contract. “TGBB” shall have the right to request additional information on the Subscriber if such information is necessary for execution of the Contract or rendering of the Services, or if such information is requested under the existing legislation of the Republic of Latvia. The Subscriber shall be responsible for the accuracy of the provided information. “TGBB” may request to submit documents certifying the accuracy of the information.

7.2. The Subscriber shall, within 5 (five) days at most, inform “TGBB” in writing of changes in the information about the Subscriber provided to “TGBB”. “TGBB” obligations, which have been fulfilled on the basis of the most recent data submitted by the Subscriber, shall be deemed duly fulfilled.

7.3. When signing the Contract, the Subscriber shall agree that the Subscriber’s data, including the Subscriber’s personal data and the Subscriber’s ID numbers, as well as load data related to the Subscriber may be processed for the purposes of service rendering, record keeping and payments, as well as for accounting of the rendered services, claims management, person’s solvency assessment, debt administration and collection and other purposes, which are permissible under the legislation of the Republic of Latvia.

7.4. If the Subscriber gives his/her consent by endorsing the Contract or otherwise, “TGBB” shall have the right to process the Subscriber’s data, as well as load data related to the Subscriber for direct market research or rendering of value-added services, to disclose the Subscriber’s data and flow data related to the Subscriber to third persons, as well as to process the Subscriber’s data and load data related to the Subscriber for publication and use for commercial purpose.

7.5. The following load data may be processed for the purpose specified in Clause 7.3. of “TGBB” Instructions: date and time of a telecommunications event, Subscriber’s connection number, the number of the receiver’s call, duration of the call, IP addresses, data scope and notes of the telecommunications event.

7.6. “TGBB” shall have the right to record the Subscriber’s conversations with a consultant of “TGBB” Customer Service Department for the purpose of customer service quality control.

7.7. “TGBB” shall ensure confidentiality of communications and the Subscriber’s data protection in the manner provided for by the legislation of the Republic of Latvia.

7.8. The Subscriber’s data (given name, family name, fixed-line connection number and address) shall be available publicly if the Subscriber has specified in the Contract or in a written application to “TGBB” his/her consent to the inclusion of such data in the publicly available list of Subscribers. The Subscriber shall have the right to request publication of other data related to him/her.

7.9. When presenting an identification document, the Subscriber shall have the right to read through his/her personal data and request to make corrections in the wrong, incomplete or inaccurate personal data.

7.10. If the Subscriber fails to pay the invoice within the given period or in full, “TGBB”, as the creditor protecting its interests, shall have the right to pass the Subscriber’s data to third persons for debt collection or to submit such data for publication in the publicly available lists of debtors.

7.11. The Subscriber may request detailed information on the Services rendered to him/her (a printout of calls). By signing an additional agreement, the Subscriber may receive an expanded invoice (a Detailed invoice), which contains detailed information on the Services rendered to the Subscriber.

7.12. “TGBB” shall have the right to request payment for printouts of calls, detailed invoices and delivery of other information to the Subscriber.

8. Prices

8.1. The Subscriber may request, at any time, to change the payment plan to another payment plan available at that moment to the customers of the same category by calling “TGBB” Customer Service Department or sending a notification by fax, as well as in “TGBB” service centre or at “TGBB” dealers. If the Subscriber signs the Minimum Term Contract, “TGBB” shall have the right, within the minimum period of time for the use of Services under the Contract, to reject the Subscriber’s request regarding the change of the payment plan if the Subscriber has been awarded a discount on the Equipment or services or if the Parties have agreed in writing on other provisions for applying the payment plan, which cannot be fulfilled in the event of changes in the payment plan.

8.2. The Services payment plan can be changed only in the event that the Subscriber has settled any payments regarding the rendered Services and has not violated other provisions.

8.3. “TGBB” shall have the right to request payment for Additional Services rendered to the Subscriber according to the pricelist valid at that moment. The Subscriber may receive information on the valid rates and other charges by calling “TGBB” Customer Service Department.

9. Payment for Services

9.1. “TGBB” shall deliver an invoice to the Subscriber for the Services rendered in the previous month. The charge for international calls may be included into the invoice of the next month.

9.2. “TGBB” shall deliver only one invoice to the Subscriber, regardless of the amount of the existing connection numbers at the Subscriber’s disposal and amount of the signed contracts, apart from the cases when invoice addresses or payment plans differ.

9.3. “TGBB” shall send the invoice to the Subscriber to the postal address specified in the Contract or, according to the Subscriber’s application, electronically to the e-mail address specified by the Subscriber.

9.4. “TGBB” shall have the right to include in the Subscriber’s invoice the charges, which the Subscriber is to pay for the services and goods delivered to the Subscriber which are not specified in the Contract, as well as or the services and goods delivered to the Subscriber by third persons.

9.5. The Subscriber shall effect payment for the Services rendered in the previous calendar month within 15 (fifteen) days from the date of the invoice, unless a different payment term is specified in the invoice. The charge for the Services shall be calculated according to the payment plan selected by the Subscriber and the rates which are valid on the day when the Services are rendered.

9.6. If the Subscriber has not received the regular invoice at least 5 (five) days before the deadline for the regular payment, Subscriber shall seek assistance from a “TGBB” Customer service centre in person or call “TGBB” Customer Service Department and pay for the services rendered to him/her according to the copy of the invoice received from “TGBB” or the information received telephonically. Non-receipt of the invoice shall not release the Subscriber from his/her obligation to pay for the Services rendered to him/her. If invoices are sent to the Subscriber electronically, the Subscriber shall have to prove that the invoice has not been received.

9.7. The Subscriber agrees that “TGBB” prepares Subscriber’s invoices for the rendered Services electronically and without a signature.

9.8. “TGBB” shall have the right to demand a pre-payment or another guarantee of the fulfilment of obligations if:

9.8.1. the payment plan selected by the Subscriber is changed by the Subscriber’s request;

9.8.2. the Subscriber has failed to pay the invoice within the given period or in full;

9.8.3. the Subscriber has exceeded the Services credit limit;

9.8.4. discounts are applied to the Services rendered or equipment sold to the Subscriber;

9.8.5. the Subscriber is not a resident of the Republic of Latvia;

9.8.6. in other cases provided for by the Instructions, the Contract and/or the legislation of the Republic of Latvia.

9.9. If the Subscriber exceeds the deadline for payment of one current month, the Subscriber shall have the obligation to pay penalty in the amount of 0.2% of the overdue payment for each day of delay but not more that 10% of the overdue payment. “TGBB” shall include penalty in the invoice of the next period. If the Subscriber exceeds the deadline for payment of two month for the services provided, “TGBB” has right to increase penalty from 0,2% till 0,5% for each day of delay and transfer the debt of the Subscriber for collection to the third party.

9.10. “TGBB” has the right to request the Subscriber to cover any expenses related to debt collection, including but not limited to the expenses related to the delivery of the debt claim to the Subscriber, raising the debt claim in court and mediation of third parties.

9.11. If the Subscriber has several debts to pay to “TGBB”, “TGBB” shall have the right to use the received amount to cover the Subscriber’s debts in the order of payments determined by “TGBB”. “TGBB” shall determine the order of payments at its own convenience.

9.12. The Subscriber’s payment shall be deemed received when the respective amount has been transferred to “TGBB” account or when the Subscriber has submitted the document confirming the effected payment.

9.13. The Subscriber shall have the right to effect a pre-payment for the Services.

10. Credit Limit

10.1. “TGBB” shall have the right to determine a credit limit for the Services rendered to the Subscriber. The assigned opening credit limit for the Services shall be specified in the Contract. If the Subscriber has signed two or more Contracts with “TGBB”, one overall Services credit limit for all connection numbers specified in the invoice shall be determined in the invoice.

10.2. The Services credit limit may be changed taking into consideration the period of use of the Services by the Subscriber, fulfilment of obligations and information on the Subscriber’s solvency. The Subscriber shall be informed on the changes in the Services credit limit in writing in the invoice sent to the Subscriber or by using the self-service option on “TGBB” website.

10.3. The Subscriber may choose a smaller credit limit for the Services than the credit limit offered by “TGBB”, however it shall be reasonable and justified. The application for the change of the credit limit shall be submitted in writing or by fax.

10.4. The Subscriber shall have the obligation to monitor the expenses for the used Services and their correspondence to the credit limit.

10.5. “TGBB” shall have the right (but not the obligation) to restrict rendering of the Services to the Subscriber if the Subscriber’s credit limit has been reached or exceeded, and/or to restrict rendering of the Services at any later time after the credit limit has been exceeded.

11. Discontinuing and Restricting of Services

11.1. The Subscriber shall have the right to request “TGBB” to discontinue rendering of the Services temporarily for a period, which shall not exceed 3 (three) months in one year. If the Minimum Term Contract is signed, the Subscriber may request to discontinue rendering of the Services only is he/she has used “TGBB” Services continuously during the whole minimum term of the use of the Services determined in the Contract or has paid a deposit in the amount determined by “TGBB”. Rendering of the Services which has been discontinued temporarily by the Subscriber’s request shall be renewed pursuant to the Subscriber’s application after the Subscriber has paid the fee for the renewal of the Services determined by “TGBB” and fee for the reservation of the connection number, if such fee has been determined by “TGBB”.

11.2. “TGBB” shall have the right to restrict rendering of the Services to the Subscriber without a warning if:

11.2.1. the amount of the rendered Services exceeds the amount paid by the Subscriber (in cases when a pre-payment is effected for the Services);

11.2.2. the Services credit limit has been exceeded;

11.2.3. the Subscriber has failed to pay the invoice within the given period or in full;

11.2.4. the Subscriber has provided incorrect personal data or failed to provide such data;

11.2.5. the Subscriber has redirected communications flows of other telecommunications carriers or service providers in “TGBB” electronic communications network or the communications flow generated by the Subscriber through “TGBB” communications network to other networks, or has created obstacles for the operation of “TGBB” electronic communications network. This violation shall be regarded as material violation of the Contract;

11.2.6. “TGBB” shall perform necessary works related to construction, network support, service and routine maintenance;

11.2.7. the Subscriber uses the Services violating the Contract, the Instructions or the legislation of the Republic of Latvia, or uses the equipment which does not meet the requirements set forth under these Instructions;

11.2.8. in other cases provided for by the legislation of the Republic of Latvia.

11.3. If the Subscriber fails to eliminate the violation specified in Clause 11.2. of the Instructions within 30 (thirty) days from the day when the Subscriber is sent a written warning and/or SMS that unless the violation is eliminated, “TGBB” will terminate rendering of the Services to the Subscriber, “TGBB” shall have the right to discontinue rendering of one or several Services to the Subscriber without giving an additional warning.

11.4. If the Subscriber has eliminated the violation, rendering of the Services shall be renewed within 1 (one) day from the receipt of the reasoned information on the elimination of the violation. When renewing rendering of the Services discontinued through the Subscriber’s fault, “TGBB” shall have the right to request the Subscriber to pay the regular invoice, accumulated debt penalty and/or fee for the renewal of the Services and reservation of the connection number determined by “TGBB”.

12. Amendments to the Instructions and Prices

12.1. “TGBB” shall have the right to unilaterally amend these Instructions, Services package and contents, functions and scope, Services fees, rates and additional charges by notifying the Subscriber at least 30 (thirty) days before such amendments take effect. If the Subscriber has not given a written notice of the termination of the Contract to “TGBB” before the day when respective amendments take effect, it shall be deemed that the Subscriber has agreed to the amendments to the Instructions.

12.2. The information on the amendments to the Instructions shall be provided to the Subscriber on “TGBB” website. The information on changes in Services fees, rates and additional charges shall be provided in writing or, unless otherwise provided in the legislation of the Republic of Latvia, only on “TGBB” website, through mass media and/or in another applicable manner.

12.3. Changes which are favourable to the Subscriber (such as reduction in prices) made be made without warning the Subscriber.

13. Responsibility

13.1. The Parties shall be responsible for failure to perform or incomplete performance of the obligations under the Contract in the manner provided for by the Contract, the Instructions and the legislation of the Republic of Latvia.

13.2. If it has not been reasonably possible to use “TGBB” Services through “TGBB” fault, “TGBB” shall compensate the Subscriber for the subscription fee or the minimum monthly fee, if provided for by the signed Contract, for the period of time when it was not reasonably possible to use the Services. The compensation amount shall be deducted from the regular invoice or from the invoice for the following month.

13.3. The Parties shall not be responsible for failure to perform their obligations if such failure has been caused by force majeure. “TGBB” shall not be responsible for the quality of the rendered Services if such quality has been affected by force majeure (including power line accidents, lightning, fires, floods, strikes, acts of war, acts of government), as well as deactivation of “TGBB” electronic communications network for the period of mandatory maintenance check determined by the competent authorities of the Republic of Latvia.

13.4. “TGBB” shall not be responsible for the loss incurred by the Subscriber due to failures in “TGBB” electronic communications network, unless such loss has occurred through “TGBB” fault due to malicious intent or gross negligence.

14. Transfer of Rights under the Contract

14.1. The Subscriber may transfer his/her rights and obligations arising from the Contract (hereinafter referred to as the Contract Novation) only after the receipt of a written consent of “TGBB”. The agreement between the existing and the new Subscriber regarding the transfer of rights and obligations shall be executed in writing and certified by the signature of “TGBB” authorized representative.

14.2. Unless the parties agree otherwise, the existing Subscriber shall be responsible for the due performance of the obligations arising until the Contract Novation. If “TGBB” agrees hereto, the obligations arising until the Contract Novation may be transferred to the new Subscriber. “TGBB” may request a pre-payment or a guarantee of the due fulfilment of the existing Subscriber’s obligations from the new Subscriber.

15. Dissolution of the Contract

15.1. If the Minimum Term Contract is signed, the Subscriber shall have the right to dissolve the Contract only after the expiration of the minimum term of the use of the Services specified in the Contract, by notifying “TGBB” in writing at least 10 (ten) working days in advance. If the Indefinite Term Contract is signed, the Subscriber shall have the right to dissolve the Contract at any time, by notifying “TGBB” in writing at least 10 (ten) working days in advance and specifying the date of the dissolution of the Contract. When giving notice on the dissolution of the Contract, the Subscriber shall specify the date as of which the Contract shall be dissolved.

15.2. “TGBB” shall have the right to dissolve the Contract unilaterally, by giving a written notice to the Subscriber at least 30 (thirty) days in advance, if:

15.2.1. the Subscriber repeatedly commits the same violation of the Contract during one year;

15.2.2. the Subscriber fails to submit the application regarding the renewal of the Services discontinued temporarily by the his/her request or the maximum period for the discontinuation of the Services provided for by the Instructions has expired;

15.2.3. the Subscriber commits violation specified in Sub-Clause 11.2.5.;

15.2.4. the Subscriber commits any other material violation of the Instructions;

15.2.5. in other cases provided for by the legislation of the Republic of Latvia.

15.3. If the Minimum Term Contract is dissolved prematurely through the Subscriber’s fault, the Subscriber shall pay penalty in the amount equal to the doubled subscription fee, which, pursuant to the Contract, would be paid for the period from the day of violation to the expiration of the minimum term of using the Services determined in the Contract, or the minimum amount of the monthly fee determined in the Contract, which would be paid for the aforementioned period, as well as compensate “TGBB” for loss incurred by “TGBB” due to violation of the Contract, in the amount which is not covered by the penalty.

15.4. Following the procedure under Clause 12.2., “TGBB” shall have the right to discontinue rendering of the Additional Services to

the Subscriber in full or in part if such Services are not rendered in “TGBB” electronic communications network anymore.

15.5. The Subscriber shall effect any payments under the Contract to “TGBB” not later than before the day of the dissolution of the Contract.

16. Disputes

16.1. The Subscriber shall have the right, within 30 (thirty) days from the receipt of the invoice, to write a letter of claim regarding, in his/her opinion, inappropriate rendering of the Services or fees contained therein. “TGBB” shall reply to the requests and claims written by the Subscriber within 30 (thirty) days at most. “TGBB” shall have the right to request a reasoned compensation for the consideration of the claims written by the Subscriber if the claims specified in the statement appear groundless.

16.2. If the Parties fail to settle a dispute by mutual negotiations, the dispute shall be developed in the manner provided for by the legislation of the Republic of Latvia. The Parties have agreed that any disputes regarding the fulfilment of obligations under the Contract, including claims of the Subscriber‘s debts, shall be settled in the court of the defendant’s place of residence.

+ Terms ofUse of Website www.telegroup.lvand System Private Cabinet

1. General terms:

1.1. LLC “TelegrupaBaltijā”, registration number 40003284868, (hereinafter referred to as Telegroup) is the owner of the websitewww.telegroup.lv and the system Private Cabinet(hereinafter each individually referred to as the Site).

1.2. The terms of use of the Site are governed by this document (hereinafter referred to as the Terms of Use). The Terms of Use are binding to each user of the Site (hereinafter referred to as the User), each User confirms it by using the Site. The use of the Site shall be deemed a confirmation of the fact that the User is familiar and accepts the Terms of Use in full.

1.3. The use of the proprietary information of Telegroup found on the Site is allowed pursuant to its purpose and the instructions of Telegroup. The information published on the Site must not be used in other websites or other information distribution or storage tools and media without a consent of Telegroup. Unless specified otherwise, the Site and its contents is copyrighted by Telegroup.

1.4. Processing of personal data takes place pursuant to the regulatory enactments in force in the Republic of Latvia. In order to ensure fulfilment of their obligations, Telegroup and other authorised persons who process the data on behalf of Telegroup as data processing operators are entitled to process personal data of users, informing the User about it pursuant to the provisions of the Personal Data Protection Law.

1.5. The User confirms that the submitted data are true, valid, lawful and accurate. In the event of submission of false data, as well as upon establishing a fraud or an attempt of cheating in the automated data processing system, Telegroup shall be entitled to immediately deny the User access to the Site, as well as inform law enforcement institutions pursuant to the provisions of the Criminal Law.

1.6. Pursuant to the regulatory enactments in force in the Republic of Latvia, the User is responsible for all actions and consequences thereof that he/she or a third person perform on the Site using the User’s data.

1.7. Telegroupshall be entitled at its discretion to restrict or terminate the User’s access to the Site if the User breaches the Terms of Use, the instructions of Telegroup, regulatory enactments or if there is substantiated doubt regarding such actions.

1.8. Telegroup shall be entitled to amend the Terms of Use, such amendments come into force upon publication of a new version of the Terms of Use on the Site;Telegroup shall be further entitled to send the User electronic or other announcements containing a requirement to comply with the provisions of the Terms of Use and/or regulatory enactments of the Republic of Latvia.

1.9. Telegroupdoes not assume responsibility for uninterrupted access to and use of the Site if the User’s Internet access or terminal equipment does not comply with the technical requirements for use of the Site.

1.10. Telegroupreserves the right to terminate operation of the Site or a portion thereof if it is necessary for improvement and modernization of the Site.

2. Special terms of use of the system Private Cabinet:

2.1. If the User uses electronic communication services, and the agreement on electronic communication servicesdoes not specify otherwise, the User agrees that upon conclusion of the agreement on the use of the service offered on the Site, Telegroup starts provision of the relevant service prior to the end of the term of refusal. The User agrees that in such event he or she cannot use the right of refusal in respect of the agreement concluded remotely.

2.2. For the use of the system Private Cabinet,the User is allocated a username and a password that are sent to the e-mail address specified by the User. The username and password are used when logging into the system Private Cabinet and approving the annexes to the agreement on the electronic communications services within the system. The password allocated to the User shall be confidential. The User undertakes to ensure that the e-mail address to which the username and password are sent is not available to other persons; the User undertakes not to disclose the username and/or password to other persons; the User undertakes actions to prevent the use of the system Private Cabinet by other persons or disclosure of the password to other persons. All annexes to the agreement on electronic communications that are concluded using the User’s password and username, shall be binding to the User pursuant to the provisions of the terms of use of electronic communication services.

+ Privacy Statement

www.telegroup.lv

Telegroupensures protection of personal data of its website users pursuant to regulatory enactments in force in the Republic of Latvia. Telegroup has undertaken all necessary measures to ensure security of the personal data and prevent unauthorised access by third persons. However, Telegroup cannot assume liability for other websites that can be accessed through the links on the Telegroup’swebsite or for the services of other persons that may be accessed from Telegroups’s network.

The information in respect of visitors that is obtained using the website of Telegroup is processed pursuant to the purpose of acquisition thereof, for instance to provide the information requested by a visitor or to provide services, etc. In order to provide services and assess the necessity to improve the contents of the website and its placement, the information about the users of the Telegroup’s website is processedin the website access files, for instance an IP address, an Internet Service Provider, time of visiting the website, sections browsed. If the data transmission rate of Telegroup’s Internet is measured, the results of the measurements are processed in addition.

Private Cabinet of Telegroup’s website.

Using the Site Private Cabinet, you may be asked to submit personal data, including information necessary to settle online payments, subscribe to news or submit questions.

The personal data transferred to Telegroup will be used with utmost care and respect. Telegroup will use your personal data to fulfil its obligations regarding processing of billing information, submitted requests regarding changes in services – your personal data will be used for the following purposes: registration, invoicing, authorisation of credit cards and other payment cards, customer loyalty programmes, system tests, maintenance and deployment, communication with customers and other purposes.

Marketing communications.

In order to provide information about proposals and services that might be of special interest to you, Telegroup may use your personal data for marketing and communication activities. You may refuse from reception of this information at any time.

Telegroup will never admit use of your personal data for advertising and communication needs of third persons. You may delete or change your personal data submitted to Private Cabinet onTelegroup’s website.

Web tracking codes.

Telegroupuses web tracking codes to supervise behaviour of users and analyse this information for the purpose of business development that ensure wider application of the website.

Cookies

Cookies are small text files transmitted by a server (for instance, the one used by www.telegroup.com) to your browser each time when you visit a website. They are either stored or rejected depending on the settings of the browser. The stored cookies allow a server to recognise your computer. If you visit any website again and use only password-protected sections of the website, you do not have to enter data repeatedly.

To cut it short, cookies improve a user’s experience in web allowing the system to recognise users.

We use cookies to help develop our website and make it user friendly. They help us identify and understand wishes of users.

For the best user’s experience and improved performance of the website, we recommend to store cookies. However, if you wish to reject them, you can do this changing the settings of your browser.

Security.

We offer maximally effective protection against loss, improper use and unauthorised access to personal data and payment information.

Links to other sites.

We kindly request to take into account that this privacy policy is binding exclusively to Telegroup’s website. As there can be links to other websites on our website, we recommend to familiarize with their privacy policies before you enter any personal data on such websites.

We are not responsible for personal information submitted to other websites.

Quality of electronic communication services.

Here you can find information about factors influencing the quality of electronic communications services, as well as the quality indicators.

http://www.sprk.gov.lv/lapas/Pakalpojumu-kvalitate

Information about processing of personal data.

Personal data processing by Telegroup

Without explicit consent of a customer, Telegroup does not disclose any personal data acquired during provision of the services and agreement validity term including information about received electronic communication services, except for the persons, cases, procedures and to the extent provided for in regulatory enactments. However, in the events when unauthorised actions are performed, or there are substantiated doubt about unauthorised actions in the Telegroup’s network, for instance, fraudulent practices against the customers of Telegroup or other telecommunications operators, malicious use of terminal equipment, services or numbers, distribution of illegal contents, breach of copyright and other rights of third persons, illegal business, facilitation of unauthorised access or long-term and malicious bothering of other users, Telegroup is authorised to apply to institutions provided for in regulatory enactments and request them to eliminate the established offences.

Force Majeure.

The provision of Telegroup’s services may be terminated due to Force Majeure circumstances until the time when such circumstances cease to exist. Telegroup shall not be liable for failure to fulfil the contract obligations or undue fulfilment thereof if the reason of such failure is Force Majeure. The circumstances beyond the control of Telegroup that prevent fulfilment of the contract obligations shall be deemed Force Majeure within the meaning of the contract, for instance, war, disorder, terrorism, natural disasters, explosions and fire, strikes, illegal activities of third persons, power supply interruptions, interruptions in other electronic communications networks, state and municipal prohibitions, restrictions, etc.

Telegroup Customer Centre.

In case of any questions, uncertainties or issues, please, contact us:

• Free phone 80300000

• Office

Phone: +371 677 99 000

Fax: +371 677 99 001

e-mail info@telegroup.lv

• Customer service

Phone: +371 677 99 000

Fax: +371 677 99 000

e-mail info@telegroup.lv

• Technical support

Phone: +371 677 99 888

Fax: +371 677 97 785

e-mail tech@telegroup.lv

Our specialists will definitely help you!

In order to understand the essence of the question, to find most efficient solutions to issues and to comply with the security interests of Telegroup, the calls to informative phones of Telegroup are recorded and stored. The records may be used for review of complaints, they shall be deemed evidence in solution of disagreements between a customer and Telegroup.

+ Delivery and settlement of invoices

At the beginning of each month (until the 5th date), we will send you a monthly telecommunications services invoice to the specified e-mail address, specifying the amount to be paid and call print-outs – basic information that is necessary to pay an invoice through online banking services.

You may choose a way how you will receive your invoices:

Telegroup’s Private Cabinet – a self-service portal of Telegroup where the invoices are received earlier. On this website, you may view your invoices for last six months, as well as view detailed costs of each position of the invoice. Within www.telegroup.lv/privataiskabinets,it is easy to manage and edit your services.

An electronic invoice you will receive in your e-mail. The invoice is drafted in PDF, therefore, please, make sure you have Adobe Reader installed. This program can be downloaded free of charge http://get.adobe.com/reader.

Printed invoice in a mail box you will receive each month until the 10th date. This service will cost you 0.71 EUR/per month.

How to change the way you receive your invoices?

• In the self-service portal www.telegroup.lv/privataiskabinets

• Calling to 80300000; +371 67799000

• Sending a message toinfo@telegroup.lv

Settlement of invoices.

Term: The received invoice shall be paid until the 20th date of a current month.

Upon settling a payment through online banking service you have to specify: the amount and the number of an invoice, the full name of the payer as a Customer. You can view this information in the self-service portal www.telegroup.lv/privataiskabinets

If you settle payments on behalf of another customer of Telegroup, please, specify the name of the customer and the number of the relevant invoice.

Payment in portions: An invoice is deemed to be paid if we have received full amount of the invoice from you. If only a portion of the amount is paid, the unpaid amount (after the 20th date) is deemed to be a delayed payment (debt). If you do not pay it and do not react to our reminders, we are entitled to restrict the services provided to you, unless you have made an agreement with Telegroup on individual basis.

What happens if your payments are delayed?

If any payment is not made by the 20th date, we will send you a notice about delayed payment. We understand that there might be different situations, therefore we will hope that after the notice you will settle the payment without delay. INSTRUCTIONS FOR USE OF SIA “TELEGRUPA BALTIJĀ” SERVICES

The notice specifies that the payment is to be made within 3 work days, otherwise the availability of communication services will be restricted. In such events you will receive an e-mail.

If you cannot pay immediately!

If you cannot settle the payment in time, do not wait for our call, but inform us by calling to 80300000 / +371 67799000 or writing to info@telegroup.lv.

How can we help you in such situation?

We will allow you to postpone the payment once, if:

• you have paid at least 3 invoices in full;

• you have not postponed payment of the previous month.

Remember that settlement of the payment may be postponed only once!

If you have paid part of a debt, it is not deemed a completely settled debt, and the access to services still may be restricted.

How to restore access to services if it has been restricted?

The services will be restored when we will receive the payment. It is important to understand that services will be activated only when monies will be in our account.

If it is necessary to activate the services earlier:

If you have paid 3 invoices in full and you have had only one unpaid invoice, you can indicate upon making the payment that it is necessary to restore the access to services before the money is received in our account.

This information can be transferred as follows:

• Call Customer Service team to +371 67799000or send a message to info@telegroup.lv;

• Register the payment at www.telegroup.lv/privataiskabinets.

If you have 2 delayed payments, we can restore the services only in some cases upon presenting the relevant payment order. You can send it to info@telegroup.lv

Telegroup requisites: LLC "Telegrupa Baltijā" Registration number 40003284868 VAT payer’s registration number LV40003284868 Registered address CesuStreet 31, K-3, Riga, LV-1012, Latvia Office address CesuStreet 31, K-3, Riga, LV-1012, Latvia SEB BANKA AS Bank account LV20UNLA0050000500914 UNLALV2X

+ Terms of Use of Telegroup Private Cabinet

Registration.

By creating Telegroup Private Cabinet account and registration for the service you agree with these Terms of Use, and this agreement will be deemed a lawful agreement between a User and LLC “Telegrupa Baltijā”. Telegrupa Baltijā reserves all rights to amend these Terms of Use at its discretion at any time without prior notice to the User. Telegrupa Baltijā does not have a duty to inform the User about such amendments. The amendments come into force immediately after their publication on the website www.telegroup.lv.

User’s E-mail and Password.

By agreeing to become the User, you have to specify an e-mail address available to you and enter the initial password received from Telegrupa Baltijā. In order to activate the User’s Account, click on the link specified in the e-mail message (it is sent to the e-mail specified by you). Following a successful initial registration, you may change the initial password. By entering a password, you assume full responsibility for its strength and confidentiality.

Terms and conditions for provision of service and settlement of payments.

The prices and tariffs of the services are specified in EUR, excluding VAT. Provision of the service is started only after the payments are settled:

• if a payment is transferred through a bank, the date when the money is credited in the bank account of LLC Telegrupa Baltijā is deemed the day of payment;

• if a payment is made by a bank payment card, the day of the placement of an order is deemed the day of payment.

If the payment is made by a bank transfer, the number of the invoice and the name of a payer as a Subscriber shall be specified in the payment order. If the service order is not paid, we will store the information about this order 30 days. If the service is not paid within 30 days, the order will be revoked.

A payment for the service in advanceshall be deemed an advance payment. If a Subscriber does not use the service 12 months, and the amount of the advance payment is not fully used, Telegrupa Baltijā is entitled to keep the remaining portion and not to pay it back. If a Customer submits an application within 12 months (to info@telegroup.lv) regarding re-payment of the moneys, specifying the account number and Customer’s name, Telegroup Baltijā will transfer the moneys to the specified bank account.

In order to make any changes in the contents of the basic information of the Private Cabinet, an application shall be sent to info@telegroup.lv.

If a subscriber who has concluded an agreement with Telegrupa Baltijā temporarily terminates or annuls a connection, or the subscriber fails to fulfil its obligations towards Telegrupa Baltijā, and Telegrupa Baltijā restricts the use of the subscriber’s connection, the use of the Private Cabinet will not be possible until the connection is restored.

Disagreements.

All disagreements related to these Terms of Use between LLC Telegrupa Baltijā and the Subscriber are settled in negotiations. If no agreement is reached in negotiations, the disagreements shall be settled pursuant to regulatory enactments of the Republic of Latvia.

1. Definitions of the terms

1.1. Telegroup Private Cabinet– Telegroup connections and services management system developed on the Telegroup’s website ensuring the access to the services provided by Telegroup through the Internet.

1.2. User – a subscriber of Telegroup who uses the Private Cabinet pursuant to these Terms of Use.

1.3. Access Parameters – a unique combination of access parameters chosen by the User and/or allocated by Telegroup.

1.4. Initial Password – one of Access Parameters that is used when accessing the Telegroup Private Cabinet for the first time on the Telegroup’s website (www.telegroup.lv). The Initial Password is allocated by Telegroup.

1.5. User’s Password – a password chosen by a user; it is used when accessing the Telegroup Private Cabinet.

2. General provisions.

2.1. The Terms of Use are a constituent part of the Telegroup Service Agreement, and they govern the procedure for provision of User’s access by Telegroup to the Telegroup services offered over the Internet.

2.2. Provision of the Service is started in one of the following ways:

2.2.1 when the User enters correct Access Parameters registering on the Telegroup’s website – section Private Cabinet;

2.2.2 when the User activates the link of the Telegroup Private Cabinet available on the website of a partner after identification of the User pursuant to the procedure under Paragraph 3.4 of the Terms of Use.

2.3. The scope of information and services on the Telegroup Private Cabinet available to Users may differ taking into account the level, type of the connection and the number of connections.

2.4. The Telegroup Private Cabinet is available 24 hours. There may be short interruptions of the Telegroup PrivateCabinet related to maintenance and improvement of the service and the systems related to it.

3. Access Parameters and User identification.

3.1. The User uses the following Access Parameters in order to access and work in the Private Cabinet through the website of Telegroup www.telegroup.lv: Initial Password, User’s Password and e-mail address.

3.2. In order to receive the Initial password, Telegroup sends to the User the Initial Password to the specified e-mail address; the Initial Password is valid for the first connection to the Telegroup Private Cabinet. After first connection, the User changes the Initial Password to a User’s Password that is used for connection to the Telegroup Private Cabinet.

4. User’s obligations and responsibility.

4.1. The User undertakes:

4.1.1. to comply with the Terms of Use and to ensure that the persons authorised by the User to use the Telegroup Private Cabinet on behalf of the User would familiarize and comply with the Terms of Use;

4.1.2. to safely store and not to disclose to third persons confidential information and prevent any options to get to know such information to third persons, as well as change the Access Parameters upon a Telegroup’s request;

4.1.3. if confidential information has become known to a third person, the User informs Telegroup in writing or by telephone without delay;

4.1.4. to ensure the compliance of the computer to the minimum requirements for the Telegroup’s Private Cabinet. The browser that will be used for the Telegroup’s Private Cabinet must support use of cookies and JavaScript;

4.1.5. to provide timely and accurate information for fulfilment of these Terms of Use, including correct e-mail address;

4.1.6. not to use Access Parameters of third persons, except for cases when third persons have authorised the User to use these data.

4.2. The User assumes responsibility for all actions that have been made using Access Parameters, as well as any other identification parameters allocated by Telegroup or authorised persons on behalf of Telegroup.

5. Telegroup’s obligations, rights and liability.

5.1. Telegroupundertakes:

5.1.1. to identify the User pursuant to the Terms of Use;

5.1.2. to provide the Telegroup’s Private Cabinet services to the User pursuant to the Terms of Use;

5.1.3. to keep confidential information about the User. The confidential information may be disclosed to third persons in the events specified in regulatory enactments of the Republic of Latvia or upon User’s consent.

5.2. Telegroupshall have the following rights:

5.2.1. to store and process personal data, IP address of User’ equipment (computer) acquired in provision of the Telegroup’s Private Cabinet, as well as other information that is delivered, sent or transferred to Telegroup within the Telegroup’s Private Cabinet;

5.2.2. to use identification systems of partners for the purpose of providing the Telegroup’s Private Cabinet in the events when the User accesses the Telegroup’s Private Cabinet by activating the Telegroup’s Private Cabinet link on the sites of the Telegroup’s partners.

5.3. Telegroupis not liable for damage or interferences in functioning of the Telegroup’s Private Cabinet if the reason of such damage or interference is a fault, interference with functioning of User’s equipment, configuration or load of User’s e-mail, use of improper or non-licenced equipment or software, power supply interruption or incompliance of the User’s computer to the Terms of Use of Telegroup Private Cabinet.

5.4. Telegroupshall not be liable for the consequences if a person not authorised by the User accesses the Telegroup Private Cabinet using the Access Parameters.

5.5. Telegroupis not liable for the loss incurred by the User, including, but not limited to the loss incurred due to updates or preventive work in the Telegroup’s network and the Telegroup Private Cabinet services.

6. Termination of the Telegroup Private Cabinet services.

6.1. Telegroupterminates the services providedto the Userwithin the Private Cabinet:

6.1.1. upon reception of a written application of a User;

6.1.2. ifTelegrouphas terminated provision of the service related to the User’s connection pursuant to the procedure provided for in the Telegroup Service Agreement;

6.1.3. ifTelegrouphas substantiated doubt about illegal use of the Telegroup Private Cabinet by the User;

6.1.4. if the User breaches these Terms of Use.

7. Settlement of payments.

7.1. Use of the serviceTelegroup Private Cabinet is free of charge.

7.2. For the paid services of Telegroup or other persons on the LMT website - in the section Telegroup Private Cabinet, the User pays according to the fee specified in the said section of the website. The payment for the services used will be included by Telegroup in the relevant subscriber’s connection invoice.

7.3. Telegrouphas the right to amend the payment terms and conditions for the Telegroup Private Cabinet by publishing the relevant amendments on the Telegroup’s website under section Telegroup Private Cabinet 30 (thirty) days before they come into force.

8. Other provisions.

8.1. The Terms of Use come into force when the use of the Telegroup Private Cabinet is started, and they remain valid while the User is a subscriber of Telegroup. The use of the Telegroup Private Cabinet is deemed to be a proof of the fact that the User has familiarized himself and agrees with these Terms of Use, the amendments of the Terms of Use notified by Telegroup and other amendments to provided services.

8.2. The User agrees that the Terms of Use are approved electronically, and the instructions of the User based on the Terms of Use are submitted and processed electronically. An electronic document approved by the User shall be deemed a written document personally signed by the User within the meaning of the Civil Law.

8.3. Without a prior notice to the User,Telegroupis entitled to amend the procedure for provision of the service Telegroup Private Cabinet, to modify the amount of the services and information available to the User, the procedure for payments, the functional and visual solution of the Telegroup Private Cabinet. Telegroup shall not be liable for loss that has been incurred by the User or that may incur after the said amendments.

8.4. Telegroupis not liable for the loss incurred by the User if a third person connects to and/or uses the Telegroup Private Cabinet using the Access Parameters allocated to the User.

8.5. Telegroup Private Cabinet does not envisage refusal from the service as the reception of the service starts upon the consent of the User. The User is entitled to refuse from the service or mpdify it pursuant to the procedure specified at each service.

Customers
latvijaspasts
adenta
dienaszurnali
laci
latvijaskoncerti
opencredit
indutek
interlux
kmm
paulig
acd
crediton
sunubanka
ecolife
geste
lakron
Triumph